Return Policy

You have the right to cancel your order within 14 days of receipt without giving a reason. After cancellation you then have a further 14 days to return your product. You will be refunded the full order amount including shipping costs.

Only the costs for returning the item from your home to the online store are at your own expense. These costs are approximately €7.25 per package; please consult your carrier’s website for exact rates.

If you exercise your right of withdrawal, the product must be returned to the merchant with all supplied accessories and — where reasonably possible — in its original condition and packaging.

To exercise this right, you can contact us at support@ceruro.com. We will then refund the due order amount within 14 days after notification of your return, provided the product has already been received back in good order.

Our commitment to delivering high-quality products means we handle order shipments with the utmost care. Currently, we aim to deliver your order within an average delivery time of 3 to 10 business days. Please note these delivery times are estimates and may vary depending on your location and current circumstances.

Delays Due to Unforeseen Demand

Please be aware that delivery times can vary as a result of unexpected surges in demand. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products increases significantly, which can lead to delays. We appreciate your understanding and assure you that we will do everything we can to keep any delays to a minimum.

Shipping Service

We use DHL, a reputable international shipping company, to deliver your order safely and reliably. With DHL you can expect excellent service and real-time tracking information to follow the progress of your shipment.