What is the delivery time of my order?

When you order from Ceruro, the delivery time may be different from what you’re used to. Because our products are shipped directly from our suppliers, we save significantly on storage and transport costs. This allows us to offer very competitive prices. The average delivery time is 3 to 10 business days (Mon–Fri, excluding public holidays).

What should I do if I haven't recieved my order?

Due to high demand for our products, your item may arrive a little later than expected. We appreciate your patience. If the expected delivery period has passed and you still haven’t received your order, please email support@ceruro.com We will investigate the status of your package and get back to you.

Which payment methods I can use?

We accept payments via iDEAL, Bancontact, credit card and PayPal. If you’re unsure whether your payment method is supported, follow the steps on the payment page to view all available options. All transactions are processed through secure and reliable payment systems and are therefore 100% safe.

I want to exchange/return an order - How should I do that?

To return an item, simply contact our customer service at support@ceruro.com. Please include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide the return address and confirm the return. Once confirmed, you can send the product back to us using the courier of your choice.